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What should I do when my Buffalo home alarm system goes off?

July 03, 2023
Home security alarm notification on smartphone.

Your home security system safeguards your property – and your family – against the various risks you may face, like theft, flooding, and fire. Even though your home might be ready, that doesn’t necessarily mean you are. Do you understand what to do if your Buffalo home alarm system goes off? The blaring of an alarm can be shocking, confusing, and could incite panic. Your best bet is to stay calm and follow these easy guidelines.

Actions to Take If Your Home Alarm System In Buffalo Goes Off

It’s a circumstance no resident wants to face, but it’s also the reason why you ordered a home alarm system originally. You’re roused from a deep sleep with the distinct sounding of an alarm after one of your sensors has been tripped. Now what should you do?

  1. Stay calm. This is easy to say but harder to do when your home security alarm is ringing loudly, and your heart is racing. But keeping yourself calm is the optimal way to appraise what’s going on. Avoid the impulse of trying to manage the emergency alone but instead let your monitoring experts and first responders do their job.
  2. Attend to your family members. Your priority should be your loved ones and moving them out of harm’s way. In the case of a break-in, this might involve proceeding to a designated safe room as far from access points as possible. There’s a good chance that your alarm may have scared off the trespasser, but it’s always wiser to be safe than sorry. If there’s fumes or flames, please leave your home right away.
  3. Don’t forget your phone. In this day and age, the majority of homeowners carry their cell phones with them always, but you might fail to grab it during an emergency. It’s a good thing to have. You’ll have the chance to stay connected with your monitoring professionals and obtain updates through your home security app.

Work With Your Round-the-clock Monitoring Specialists

Whenever your home alarm system in Buffalo goes off, your round-the-clock monitoring professionals will spring to action. The first move is to validate your alarm, and that includes reaching out to you. The guideline they adhere to depends on the kind of emergency. For example, when a medical emergency occurs, a single attempt will be made to reach you before assistance is dispatched. If you’re dealing with a burglary alarm - the most common type of event - a monitoring specialist will adhere to these procedures to reach out to you:

  • An effort will be made to contact you using the central command panel. You will generally be requested to provide a passcode.
  • If that is not successful, a call is made to your main contact number.
  • A secondary number or first emergency contact is tried next.
  • If you still can’t be reached, nearby police officers are sent.
  • Your monitoring specialists will attempt to reach you again once emergency personnel are notified.

If you're not able to interact with monitoring agents, don't worry. Help will still be sent even when you're unable to confirm the emergency.

Get protection for any crisis with a Vivint home alarm system in Buffalo

Stay ready for any situation with a modern home alarm system in Buffalo from Vivint. Contact (716) 567-8226 to begin the customization of your property’s protection today.